Burt's Bees Baby
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New Customer Inquiry
Ordering, Order Confirmations & Tracking
How do I track my order?
I didn't receive my order confirmation?
How can I leave a review on a product I purchased?
Can I gift wrap my items?
I am a Burt's Bees or Clorox employee, how do I submit my order?
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What is your return policy?
How do I request RMA?
My Item has damage or a defect, what should I do?
I received a gift but do not need it, can I return it?
How do I request an exchange?
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How long will my order take to ship?
Do you ship to PO, APO and FPO boxes?
Do you ship to Canada / internationally?
How will my order ship?
I am trying to use free shipping code, why isn't it working?
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What stores can I find Burt's Bees Baby clothing at?
What stores carry the Burt's Bees Baby brand?
Do you ship to Canada?
Where can I find your Toddler/Kids line?
What if an item is on back order?
Why does my packing slip has a zero next to an item?
Sales & Promotions
How do I get my first time 10% off code?
Are coupon codes and promotions able to be combined?
Do you price match?
Do you offer price adjustments?
How do I sign up for exclusive Birthday offers?
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How do I refer a friend?
What are the Referral Program Terms & Conditions?
Information on Products
How do I find the right size for baby (0-24 Months)?
What is the size difference between 24 Months and 2 Toddler?
Why do your PJ's say snug fitting?
I'm looking for a product you used to carry?
What is the difference between zip up footies and Sleep & Play?
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baby bee box™
What is the baby bee box™?
What does the Baby Bee Box include?
Why isn't my coupon code working on the Baby Bee Box?
the beekeeper wearable blanket
What is the TOG rating on the Beekeeper?
What is the right size Beekeeper?
How is the zipper guaranteed for life?
When do family jammies come out?
What size Family Jammies should I buy?
Can I mix and match my #bbbfamjams?
Are all the colors the same in Family Jammies?
What is GOTS certification?
Why does organic cotton matter?
What is GOTS and why is it important?
Do you use flame retardants?
Where are your products made?
Do you offer samples?
I have a specific question, how do I contact someone?
How do I wash Burt’s Bees Baby clothing?
Can I make changes to my order or can I cancel it?
Do you charge sales tax?
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Virtual Gift Card
How do I purchase a gift card?
How do I redeem my BeE-Gift Card?
Becoming a Wholesale Partner
Where do I apply to be a wholesale / b2b partner for the Burt's Bees Baby clothing?
How do a I check that status of my application?
I'm an approved Burt's Bees Baby clothing wholesale partner, how do a I log into my account?
I am looking for information on a skin care item
How do I contact Burt's Bees (skin care)?
How do I determine the expiration date of a particular product?