Burt's Bees Baby
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New Customer Inquiry
Ordering, Order Confirmations & Tracking
How do I track my order?
I didn't receive my order confirmation?
How can I leave a review on a product I purchased?
Can I gift wrap my items?
I am a Burt's Bees or Clorox employee, how do I submit my order?
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What is your return policy?
How do I request RMA?
My Item has damage or a defect, what should I do?
I received a gift but do not need it, can I return it?
How do I request an exchange?
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How long will my order take to ship?
Do you ship to PO, APO and FPO boxes?
Do you ship to Canada / internationally?
How will my order ship?
I am trying to use free shipping code, why isn't it working?
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What stores can I find Burt's Bees Baby clothing at?
What stores carry the Burt's Bees Baby brand?
Do you ship to Canada?
Where can I find your Toddler/Kids line?
What if an item is on back order?
Why does my packing slip has a zero next to an item?
Sales & Promotions
How do I get my first time 10% off code?
Are coupon codes and promotions able to be combined?
Do you price match?
Do you offer price adjustments?
When I add a sale item to my cart the price isn't showing up?
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How do I refer a friend?
What are the Referral Program Terms & Conditions?
My friend sent me a code, it is not working?