An email confirmation will be sent to you confirming your order once it has been received. The confirmation will be sent within 15 minutes of your order being placed.

You will also receive an email confirmation when your order ships with both the carrier and tracking number. If you have created a Burt’s Bees Baby shopping account, you can log in to your account to get an updated order status and shipping information at any time.  If you  have checked out as a guest or do not have your login info  please visit the Orders & Returns link on the bottom of our site.  Your will need your order # (order id), the Billing Last name (as entered) and either the email or billing zip code used to place the order.

If Your order had shipped via FedEx Smartpost note FedEx picks up the package from us and brings to the local hub or post office then your carrier will deliver it to you the shipping address noted on the order. You can track your order on either or on by simply adding the number 92 in front of you tracking.  FEDEX TRACKING  6129999101234567890 then USPS TRACKING would be 926129999101234567890. Delivery can take 10-12 business days.