What items are eligible? If you purchased a product as part of a gift set, the entire gift set must be returned. Specific promotional items marked Final Sale cannot be returned. All returns require a return merchandise authorization (RMA) and requests need to be within 30 days* of when the original order was received. Items received after this timeframe or that do not meet the return conditions (unwashed, unworn/free from any/all debris including pet hair and tags must be attached will not be returned, replaced nor credited).

 

A prepaid return label can be provided for returns. Please note if you choose to use the provided label, $5 will be deducted from your credit. Original shipping costs will not be refunded. Please note Burt’s Bees Baby does not process exchanges. 


*All family jammies returns must be postmarked by December 31st or by within the 30-day of receipt as well as meet all the return conditions to be eligible for return


Burt's Bees Baby monitors Return Activity and reserve the right to limit returns.


We do not accept returns for items not purchased on burtsbeesbaby.com. If you purchased a Burt's Bees Baby product from anywhere other than burtsbeesbaby.com, please reference the return policy of the company you purchased it from.


Requesting an RMA with an account: 

  • Log into your customer account
  • Go to "my orders" 
  • Click "view order" for the order you wish to request an RMA
  • Click "returns" 
  • Fill out the information for the RMA
  • Click "submit" 

Requesting an RMA with guest checkout: 

  • Go to Orders & Returns 
  • Enter order ID, billing last name and either the billing email or billing zip code
  • Click "continue" 
  • Click "returns" 
  • Fill out the information for the RMA
  • Click "submit" 

Requesting an RMA for gifts:

  • Got your item(s) as a gift? Let us help, click here to get started 


To view the status of your return, login to your Burt’s Bees Baby shopping account. if you have checked out as a guest, click here to view your order or return status.


Once approved a RMA will then be emailed within 48 hours.  Missing or incomplete information will delay your return. Items that are not included on the RMA or do not meet the return conditions will not be credited.