What items are eligible? Items need to be unwashed and with the original tags/packaging.  If you purchased a product as part of a gift set, the entire gift set must be returned. Specific promotional items marked Final Sale cannot be returned. All returns require a return merchandise authorization (RMA) and requests need to be within 30 days of when the original order was received. 


A prepaid return label can be provided for returns. Please note if you choose to use the provided label, $5 will be deducted from your credit. Original shipping costs will not be credited. 


Please note Burt’s Bees Baby does not process exchanges. 


Requesting an RMA with an account: 

  • Log into your customer account
  • Go to "my orders" 
  • Click "view order" for the order you wish to request an RMA
  • Click "returns" 
  • Fill out the information for the RMA
  • Click "submit" 

Requesting an RMA with guest checkout: 

  • Go to Orders & Returns 
  • Enter order ID, billing last name and either the billing email or billing zip code
  • Click "continue" 
  • Click "returns" 
  • Fill out the information for the RMA
  • Click "submit" 

Requesting an RMA for gifts:

  • Got your item(s) as a gift? Let us help, click here to get started 


To view the status of your return, login to your Burt’s Bees Baby shopping account. if you have checked out as a guest, click here to view your order or return status.


Once approved a RMA will then be emailed within 48 hours.  Missing or incomplete information will delay your return. Items that are not included on the RMA or do not meet the return conditions will not be credited.