Did your gift not work for your little bee? Let us help! Eligible items need to be unwashed, with the original tags/packaging. If products are part of a gift set, the entire gift set must be returned. Specific promotional items marked Final Sale cannot be returned. Returns need to be requested within 30 days of when the original order was received.


What items are eligible? Items need to be unwashed and with the original tags/packaging.  If you purchased a product as part of a gift set, the entire gift set must be returned. Specific promotional items marked Final Sale cannot be returned. All returns require a return merchandise authorization (RMA) and requests need to be within 30 days of when the original order was received. 


Requesting an RMA for gifts:

  • Got your item(s) as a gift? Let us help, click here to get started 


To view the status of your return, login to your Burt’s Bees Baby shopping account. if you have checked out as a guest, click here to view your order or return status.


Please note your gift recipient is not notified