To clarify, we do not process exchanges we have a return/repurchase process.
To process a return, first know what items are eligible. Items need to be unwashed and with the original tags/packaging. If you purchased a product as part of a gift set, the entire gift set must be returned. Specific promotional items marked Final Sale cannot be returned. All returns require a return merchandise authorization (RMA) and requests need to be within 30 days of when the original order was received. A prepaid return label can be provided for returns. Please note if you choose to use the provided label, $5 will be deducted from your credit. Original shipping costs will not be refunded. Please note Burt’s Bees Baby does not process exchanges.
Requesting an RMA with an account:
- Log into your customer account
- Go to "my orders"
- Click "view order" for the order you wish to request an RMA
- Click "returns"
- Fill out the information for the RMA
- Click "submit"
Requesting an RMA with guest checkout:
- Go to Orders & Returns
- Enter order ID, billing last name and either the billing email or billing zip code
- Click "continue"
- Click "returns"
- Fill out the information for the RMA
- Click "submit"
Requesting an RMA for gifts:
- Got your item(s) as a gift? Let us help, click here to get started
To view the status of your return, login to your Burt’s Bees Baby shopping account. if you have checked out as a guest, click here to view your order or return status.