Please allow a minimum of 2 business days after the package has been marked as delivered to see if it surfaces. It's possible that the carrier may have marked it delivered prematurely, or it could have been accidentally delivered to your neighbor. If this is the case, it typically arrives within the next few days! Please remember to thoroughly check all areas where packages and mail are typically received.
After contacting the carrier, please reach out to us by submitting an inquiry within 7-10 days of the noted delivery date.
To help expedite the process, please include all the information noted below:
- Claim or trace # from the carrier
- Order number
- Tracking #
- Noted delivery date/time
- Verified delivery address
- Any special instructions (parcel locker, doorman, mailroom, etc.)