Please contact us by submitting an inquiry above or via phone at 855-540-BABY (2229) 9am-4pm ET Monday - Friday (except holidays).  We will contact the carrier to initiate a trace of your shipment with the transit company.  

To help expedite the process please include all the information noted below

Order number 

Tracking #

Noted delivery date/time 

Verify delivery address

Note if there are special instructions (parcel locker, door man, mail room etc.)

Contact phone number where we can the carrier company can reach out