Please contact us by submitting an inquiry above or via phone at 855-540-BABY (2229) 9am-8pm ET Monday - Friday (except holidays). We will contact the carrier to initiate a trace of your shipment with the transit company. To help expedite the process please include all the information noted below
Order number (beginning with an EC)
Noted delivery date/time
Verify delivery address
Note if there are special instructions (parcel locker, door man, mail room etc).
Contact phone number where we can the carrier company can reach out