Please contact us by submitting an inquiry above or via phone at  855-540-BABY (2229) 9am-8pm ET Monday - Friday (except holidays).  We will contact the carrier to initiate a trace of your shipment with the transit company.  To help expedite the process please include all the information noted below


Order number (beginning with an EC)

Tracking #

Noted delivery date/time 

Verify delivery address

Note if there are special instructions (parcel locker, door man, mail room etc).

Contact phone number where we can the carrier company can reach out