Ordering, Order Confirmations & Tracking

An email confirmation will be sent to you confirming your order once it has been received. The confirmation will be sent within 30-60 minutes of your order being placed. You will also receive an email confirmation when your order ships with both the carrier and tracking number. If you have created a Burt’s Bees Baby shopping account, you can log in to your account to get updated order status and shipping information at any time.

How do I track my order?
An email confirmation will be sent to you confirming your order once it has been received. The confirmation will be sent within 15 minutes of your order bei...
Mon, 11 Apr, 2022 at 6:44 PM
I didn't receive my order confirmation?
Once you place your order a confirmation screen with your order number will appear.  An email confirmation will also be sent to your email as entered within...
Fri, 9 Apr, 2021 at 1:52 PM
How can I leave a review on a product I purchased?
We appreciate your feedback and helping us spread the word about Burt's Bees Baby. Within two weeks of placing your order you will receive an email...
Fri, 8 Jun, 2018 at 8:54 AM
Can I gift wrap my items?
Yes, you can!  Certain items like Gift Sets and the Baby Bee Box™ are not able to add gift wrap since they are gift-giving ready! Simply add your items ...
Fri, 9 Apr, 2021 at 1:48 PM
I am a Burt's Bees or Clorox employee, how do I submit my order?
Please create an online shopping account with your @burtsbees or @clorox email address.  
Thu, 20 Sep, 2018 at 9:20 AM
I got an error trying to submit my order, what should I do?
If you are receiving the error code "Transaction has been declined" please verify you card information is correct including the full number, expir...
Wed, 27 Feb, 2019 at 2:37 PM
How do I check my order status?
You can log in to your customer account or check your order status by using the Orders And Returns feature on the bottom of our website! 
Mon, 24 May, 2021 at 12:51 PM
When will my credit card be charged for my order?
Your credit/debit card or PayPal account will be charged when your order is placed. If an item is on back order it will ship when your item is back in...
Wed, 27 Feb, 2019 at 2:39 PM
Can I check out as a guest?
You can always check out as a guest!  The benefit of creating an account allows for team members to assist in placing order, reviewing your shopping bag, ea...
Thu, 30 Aug, 2018 at 3:16 PM
How do I log into my shopping account?
Simple click "sign in" at the top of our site and use the email when you created your online shopping account (please note that if you receive ema...
Wed, 27 Feb, 2019 at 2:40 PM