Returns

We hope that you are satisfied with every Burt's Bees Baby purchase you make.

How do I do a return?
We’ve partnered with Happy Returns to make returns simple and free* 1.  To initiate your return, click Product Return below. 2.  Enter your order numb...
Fri, 2 Feb, 2024 at 11:12 AM
What is your return policy?
We’ve partnered with Happy Returns to make returns simple and free*     1.  To initiate your return, click:  Product Return     2.  Enter your order numbe...
Fri, 2 Feb, 2024 at 11:13 AM
My Item has damage or a defect, what should I do?
We are committed to upholding the excellence of our product. If you find a quality concern with an item,  So that we can properly address your inquiry,  p...
Thu, 3 Aug, 2023 at 12:55 PM
I received a gift but do not need it, can I return it?
Did your gift not work for your little bee? Let us help!  What items are eligible? Item(s) need to purchase through the Burt's Bees Baby site and be...
Tue, 29 Aug, 2023 at 11:34 AM
How do I request an exchange?
Please note we do not process exchanges. You will need to return and then repurchase. Sale pricing may not be available for your repurchase if the promotion...
Thu, 3 Aug, 2023 at 12:58 PM
Can I return a Final sale item?
No, final sale items are non-returnable. Please, ensure you double-check to guarantee you've chosen the correct size, style, design, and other de...
Wed, 6 Mar, 2024 at 3:29 PM
How do I know my return has been received?
Once your return has been scanned at a returns bar you will received an email within 24 hours.  
Thu, 4 Jan, 2024 at 10:11 AM
How do I request RMA (return merchandise authorization)?
We’ve partnered with Happy Returns to make returns simple and free* 1.  To initiate your return, click Product Return  2.  Enter your order number and zip ...
Sun, 12 Nov, 2023 at 10:32 AM
How long do I have to return an item?
Our return policy holds that items are eligible for return up to 30 days after the original receipt (delivery date noted on tracking). All returns require p...
Thu, 4 Jan, 2024 at 10:12 AM
I purchased an item at a retailer, can I return it to Burt's Bees Baby directly?
We do not accept returns for items not purchased on burtsbeesbaby.com. If you purchased a Burt's Bees Baby product from anywhere other than burtsbeesbab...
Fri, 22 Feb, 2019 at 10:14 AM