Returns

We hope that you are satisfied with every Burt's Bees Baby purchase you make. All returns require a return merchandise authorization (RMA). To request a RMA please fill out the below form. Once approved a RMA will then be emailed within 48 hours missing or incomplete information will delay your return. What items are eligible? Items need to be unwashed, with the original tags/packaging and cannot be Final Sale items. If you purchased a product as part of a gift set, the entire gift set must be returned. Specific promotional items marked Final Sale cannot be returned. Returns need to be within 30 days of when the original order was received. A prepaid FedEx label can be provided for returns. Please note if you choose to use the attached return FedEx label, $5 will be deducted from your refund. Merchandise Credit only original shipping costs will not be refunded.

What is your return policy?
Items need to be unwashed and with the original tags/packaging.  If you purchased a product as part of a gift set, the entire gift set must be returned. Sp...
Wed, 27 Feb, 2019 at 2:49 PM
How do I request RMA?
What items are eligible? Only items purchased on Burt's Bees Baby's site are eligable for return.  Items need to be unwashed and with the original...
Wed, 13 Mar, 2019 at 1:27 PM
My Item has damage or a defect, what should I do?
We are so sorry that you’re having an issue with our clothing products. So that we can properly assess the issue, please click the " Submit New Cus...
Thu, 28 Feb, 2019 at 3:10 PM
I received a gift but do not need it, can I return it?
Did your gift not work for your little bee? Let us help!  What items are eligible? Item(s) need to purchase through the Burt's Bees Baby site and b...
Wed, 13 Mar, 2019 at 11:38 AM
How do I request an exchange?
To clarify, we do not process exchanges we have a return/repurchase process.  To process a return, first know what items are eligible. Items need to be ...
Wed, 6 Jun, 2018 at 3:06 PM
Can I return a Final sale item?
No, final sale items are non-returnable.
Thu, 7 Jun, 2018 at 4:13 PM
How do I know my return has been received?
Once your return has been checked into our returns center and is ready for processing you will receive an email.  If you have created a Burt’s Bees Baby sho...
Fri, 8 Jun, 2018 at 9:35 AM
How long do I have to return an item?
Returns are able to be made within 30 days of the original order being received.   
Thu, 7 Jun, 2018 at 4:12 PM
I purchased an item at a retailer, can I return it to Burt's Bees Baby directly?
We do not accept returns for items not purchased on burtsbeesbaby.com. If you purchased a Burt's Bees Baby product from anywhere other than burtsbeesba...
Fri, 22 Feb, 2019 at 10:14 AM
How do I print my return label?
To print your return label Follow the link in your RMA or use the orders & returns Status feature (or copy and paste https://www.burtsbeesbaby.com/s...
Fri, 28 Dec, 2018 at 8:52 AM