We hope that you are satisfied with every Burt's Bees Baby purchase you make. All returns require a return merchandise authorization (RMA). To request a RMA please fill out the below form. Once approved a RMA will then be emailed within 48 hours missing or incomplete information will delay your return. What items are eligible? Items need to be unwashed, with the original tags/packaging and cannot be Final Sale items. If you purchased a product as part of a gift set, the entire gift set must be returned. Specific promotional items marked Final Sale cannot be returned. Returns need to be within 30 days of when the original order was received. A prepaid FedEx label can be provided for returns. Please note if you choose to use the attached return FedEx label, $5 will be deducted from your refund. Merchandise Credit only original shipping costs will not be refunded.

How to create a return /request a RMA?
What items are eligible? Items need to be unwashed and with the original tags/packaging.  If you purchased a product as part of a gift set, the entire gift...
Tue, 22 May, 2018 at 6:10 PM
My Item has damage or a defect, what should I do?
We are so sorry that you’re having an issue with our clothing products.  So that we can properly assess the issue, please click the " Submit New C...
Tue, 15 May, 2018 at 12:55 PM
What is your return policy?
Unworn, unwashed, undamaged or defective merchandise.  Personalized, Monogrammed, Custom Baskets, and Final Sale Items cannot be Returned.  If you purchased...
Fri, 29 Dec, 2017 at 12:05 PM
I received a gift but do not need it, can I return it?
Did your gift not work for your little bee? Let us help! Eligible items need to be unwashed, with the original tags/packaging. If products are part of a gif...
Tue, 22 May, 2018 at 6:17 PM
How do a request an exchange?
To clarify, we do not process exchanges we have a return/repurchase process.  To process a return, first know what items are eligible. Items need to be ...
Tue, 22 May, 2018 at 6:13 PM
Can I return a Final sale item?
No, final sale items are non returnable.
Wed, 3 Jan, 2018 at 1:55 PM
How do I know my return has been received?
Once your return has been checked into our returns center and is ready for processing you will receive an email.  f you have created a Burt’s Bees Baby shop...
Tue, 22 May, 2018 at 6:16 PM
How long do I have to return an item?
Returns are able to made within 30 days of the original order being received.   
Fri, 12 Jan, 2018 at 5:15 PM