How long will my order take to ship?
Transit time can vary once our packages leave our warehouse in Denver, CO.  We offer several shipping levels to fit your needs: Standard Economy can tak...
Mon, 8 Jan, 2018 at 7:35 PM
Do you ship to PO, APO and FPO boxes?
YES!  Only the Standard economy shipping is available to a PO Box.  Please allow an additional 2-15 Business Days after the standard economy timeline.
Fri, 29 Dec, 2017 at 12:02 PM
Do you ship to Canada / internationally?
Burt’s Bees Baby products are currently only  intended for end use in the United States and are not labeled for international distribution. At this time Bur...
Mon, 8 Jan, 2018 at 7:36 PM
How will my order ship?
We offer a flat fee of $5.00 for standard economy shipping on orders less than $75.00 (based on Order Total exclusive of taxes and promotions). On orders to...
Fri, 29 Dec, 2017 at 12:04 PM
I am trying to use free shipping code NEWBEE2018, why isn't it working?
This is code NEWBEE2018 is actually a Burt's Bee coupon code (Burt's Bees Baby is an independent licensee of Burt's Bees) so the promotion, c...
Fri, 12 Jan, 2018 at 5:08 PM
My shipment is showing as delivered but I didn't receive it?
Please contact us by submitting an inquiry above or via phone at  85-BABY& (2229) 9am-8pm EST Monday - Friday (except holidays).  We will contact the ca...
Fri, 12 Jan, 2018 at 6:16 PM
Not all my items were in my shipment?
We strive to only ship one package for your order!  However, It is possible your shipment was split based on product availability, and that the missing ite...
Mon, 22 Jan, 2018 at 4:44 PM
Can I ship to multiple addresses?
Yes you can!  During step 1, shipping info at checkout simply click the Yes next to Click Yes in order to ship to multiple addresses Please be sure to have ...
Fri, 12 Jan, 2018 at 6:33 PM
How do I qualify for free shipping?
On orders totaling $75.00* and greater, we offer no-hassle, free shipping!   Free shipping is per each address and is not available to Hawaii, Alaska, a...
Mon, 22 Jan, 2018 at 5:10 PM