Shipping

How long will my order take to ship?
Orders placed on a weekday (excludes weekends and holidays) after 12pm ET will be shipped the next business day. SmartPost shipments will take 10-12 busines...
Wed, 27 Feb, 2019 at 2:53 PM
Do you ship to PO, APO and FPO boxes?
YES!  Only SmartPost shipping is available to a PO Box.  For SmartPost allots f10-12 Business Days for processing, allow an additional 12-15 Business Days a...
Wed, 27 Feb, 2019 at 2:56 PM
Do you ship to Canada / internationally?
Burt’s Bees Baby products are intended for end use in the United States. Products sold for end use in the U.S. are not labeled for international distributio...
Tue, 22 May, 2018 at 6:22 PM
How will my order ship?
On orders totaling* $80+, we offer free standard economy (SmartPost, 10-12 business days) shipping.  Need it sooner?  We offer a variety of shipping options...
Mon, 11 Feb, 2019 at 10:16 AM
I am trying to use free shipping code, why isn't it working?
This free shipping codes NEWBEE or a code starting with a BB- is actually a Burt's Bees coupon code (Burt's Bees Baby is an independent licensee o...
Wed, 13 Mar, 2019 at 1:27 PM
My shipment is showing as delivered but I didn't receive it?
Please contact us by submitting an inquiry above or via phone at 855-540-BABY (2229) 9am-4pm ET Monday - Friday (except holidays).  We will contact the carr...
Fri, 22 Feb, 2019 at 4:07 PM
Not all my items were in my shipment?
We strive to only ship one package for your order!  However, it is possible your shipment was split based on product availability, and that the missing ite...
Fri, 8 Jun, 2018 at 9:34 AM
Can I ship to multiple addresses?
You may only ship to one address per order. If your order contains a gift or items that require shipping to multiple locations, you will need to place s...
Tue, 22 May, 2018 at 6:24 PM
How do I qualify for free shipping?
On orders totaling $80.00* and greater, we offer no-hassle, free shipping!   Free shipping is per each address and is not available to Hawaii, Alaska, A...
Wed, 27 Feb, 2019 at 2:54 PM
What is SmartPost and how long does it take?
SmartPost is an efficient way of shipping packages to the entirety of the United States and its territories. FedEx SmartPost works in tandem with the USPS a...
Wed, 27 Feb, 2019 at 2:54 PM