Shipping

How long will my order take to ship?
Note as of October 26, 2023 - Kindly be aware that your order is currently in the processing stage, and due to a substantial influx of orders, there might b...
Thu, 26 Oct, 2023 at 10:18 AM
Do you ship to PO, APO and FPO boxes?
YES!  Only Standard shipping is available to a PO Box.  For Standard shipping allow for 1-2 Business Days for processing, allow a...
Wed, 28 Jul, 2021 at 10:35 AM
Do you ship to Canada / internationally?
Burt’s Bees Baby products are intended for end use in the United States. Products sold for end use in the U.S. are not labeled for international distributio...
Wed, 29 Mar, 2023 at 10:10 AM
How will my order ship?
On orders totaling* $50+, we offer free standard economy (can be up to 8-12 business days) shipping.  Need it sooner?  We offer a variety of shipping option...
Mon, 1 May, 2023 at 11:11 AM
I am trying to use free shipping code, why isn't it working?
This free shipping codes NEWBEE or a code starting with a BB- is actually a Burt's Bees coupon code (Burt's Bees Baby is an independent licensee of ...
Wed, 13 Mar, 2019 at 1:27 PM
My shipment is showing as delivered but I didn't receive it?
Please allow a minimum of 2 business days after the package has been marked as delivered to see if it surfaces. It's possible that the carrier may have ...
Wed, 6 Mar, 2024 at 4:04 PM
Not all my items were in my shipment?
We strive to only ship one package for your order!  However, it is possible your shipment was split based on product availability, and that the missing ite...
Fri, 8 Jun, 2018 at 9:34 AM
Can I ship to multiple addresses?
You may only ship to one address per order. If your order contains a gift or items that require shipping to multiple locations, you will need to place s...
Tue, 22 May, 2018 at 6:24 PM
How do I qualify for free shipping?
Free Shipping (everyday free shipping) Free standard shipping is valid on orders of $50  or more, after promotions and discounts are applied, and that are ...
Mon, 1 May, 2023 at 11:10 AM
What is standard shipping and how long does it take?
Standard shipping is often sent via FedEx SmartPost or direct via the US Postal Service (USPS).   This is an efficient way of shipping packages to the e...
Wed, 29 Mar, 2023 at 10:11 AM