How long will my order take to ship?
Transit time can vary once our packages leave our warehouse in Denver, CO.  We offer several shipping levels to fit your needs: Standard Economy (FedEx ...
Tue, 22 May, 2018 at 6:21 PM
Do you ship to PO, APO and FPO boxes?
YES!  Only the Standard economy shipping is available to a PO Box.  Please allow an additional 12-15 Business Days after the standard economy timeline.
Wed, 4 Apr, 2018 at 1:25 PM
Do you ship to Canada / internationally?
Burt’s Bees Baby products are intended for end use in the United States. Products sold for end use in the U.S. are not labeled for international distributio...
Tue, 22 May, 2018 at 6:22 PM
How will my order ship?
On orders totaling* $80+, we offer free standard economy (10-12 business days) shipping.  Need it sooner?  We offer a variety of shipping options to meet yo...
Tue, 22 May, 2018 at 6:23 PM
I am trying to use free shipping code, why isn't it working?
This free shipping codes NEWBEE2018 or a code starting with a BB- is actually a Burt's Bees coupon code (Burt's Bees Baby is an independent licens...
Wed, 14 Nov, 2018 at 10:29 AM
My shipment is showing as delivered but I didn't receive it?
Please contact us by submitting an inquiry above or via phone at 855-540-BABY (2229) 9am-5pm ET Monday - Friday (except holidays).  We will contact the carr...
Tue, 7 Aug, 2018 at 12:49 PM
Not all my items were in my shipment?
We strive to only ship one package for your order!  However, it is possible your shipment was split based on product availability, and that the missing ite...
Fri, 8 Jun, 2018 at 9:34 AM
Can I ship to multiple addresses?
You may only ship to one address per order. If your order contains a gift or items that require shipping to multiple locations, you will need to place s...
Tue, 22 May, 2018 at 6:24 PM
How do I qualify for free shipping?
On orders totaling $80.00* and greater, we offer no-hassle, free shipping!   Free shipping is per each address and is not available to Hawaii, Alaska, A...
Tue, 10 Jul, 2018 at 4:14 PM