Items need to be unwashed and with the original tags/packaging.  If you purchased a product as part of a gift set, the entire gift set must be returned. Specific promotional items marked Final Sale cannot be returned. All returns require a return merchandise authorization (RMA) and requests need to be within 30 days of when the original order was received. A prepaid return label can be provided for returns. Please note if you choose to use the provided label, $5 will be deducted from your credit.  Original shipping costs will not be refunded. 


Please note Burt’s Bees Baby does not process exchanges. 


We do not accept returns for items not purchased on burtsbeesbaby.com. If you purchased a Burt's Bees Baby product from anywhere other than burtsbeesbaby.com, please reference the return policy of the company you purchased it from.


Burt's Bees Baby monitors Return Activity and reserves the right to limit returns.