Ordering, Order Confirmations & Tracking

An email confirmation will be sent to you confirming your order once it has been received. The confirmation will be sent within 30-60 minutes of your order being placed. You will also receive an email confirmation when your order ships with both the carrier and tracking number. If you have created a Burt’s Bees Baby shopping account, you can log in to your account to get updated order status and shipping information at any time.

Why can't I add an item to my cart?
If you are having difficulty adding an item into your cart, please endure both a size and color (if applicable) are indicated before hitting "add to ba...
Thu, 20 Sep, 2018 at 9:27 AM
I am having trouble checking out, what can I do?
If you are experiencing an issue checking out please let us know as soon as possible. If you can indicate if you are on a mobile/tablet or a desktop devis...
Wed, 27 Feb, 2019 at 2:41 PM
Where is my order?
Step 1) Verify your shipping address is correct on your shipping confirmation Step 2) Track your order (see details below)  Step 3) If needed contact the ...
Fri, 9 Apr, 2021 at 1:54 PM
What is your Delivery Policy?
Please ensure that you check all merchandise once it is received to verify counts and report any damage or defect that may have occurred within 7 (seven) da...
Fri, 9 Apr, 2021 at 1:51 PM
What is Bolt?
We're excited to offer Bolt<link to https://bolt.com> as our checkout partner for online payments. We are constantly looking for ways to provide ...
Fri, 28 Aug, 2020 at 9:43 AM
I can't find the button to checkout?
There can be an item or items that may have sold out and need to be removed from your cart. If you can exit checkout and go to your shopping cart and refres...
Fri, 9 Jul, 2021 at 3:53 PM
My Coupon Code isn't working?
Coupon codes are not able to be applied to previous purchases or combined with any other offer, coupon, or promotion. Excludes Baby Bee Box®, skincare produ...
Sun, 15 May, 2022 at 9:43 AM
What different types of payment methods can I use?
We accept all major debit/credit cards along with Apply Pay, PayPal, Venmo (if you have it enabled on your device), Amazon Pay and Buy Now Pay Later, and...
Thu, 12 May, 2022 at 7:32 PM