Burt's Bees Baby

Ordering, Order Confirmations & Tracking 19

• How do I track my order?
• I didn't receive my order confirmation?
• How can I leave a review on a product I purchased?
• Can I gift wrap my items?
• I am a Burt's Bees or Clorox employee, how do I submit my order?

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Returns 13

• How do I do a return?
• What is your return policy?
• My Item has damage or a defect, what should I do?
• I received a gift but do not need it, can I return it?
• How do I request an exchange?

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Shipping 11

• How long will my order take to ship?
• Do you ship to PO, APO and FPO boxes?
• Do you ship to Canada / internationally?
• How will my order ship?
• I am trying to use free shipping code, why isn't it working?

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What stores can I find Burt's Bees Baby clothing at? 3

• What stores carry the Burt's Bees Baby brand?
• Do you ship to Canada?
• Where can I find your Toddler/Kids line?

Back Order 2

• What if an item is on back order?
• Why does my packing slip has a zero next to an item?

Sales & Promotions 7

• How do I get my first time 10% off code?
• Are coupon codes and promotions able to be combined?
• Do you price match?
• Do you offer price adjustments?
• When I add a sale item to my cart the price isn't showing up?

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Referal Program 1

• How do I refer a friend?

Product Information 18

• How do I find the right size?
• What is the size difference between 24 Months and 2 Toddler?
• Why do your PJ's say snug fitting?
• I'm looking for a product you used to carry?
• What is the difference between zip up footies and Sleep & Play?

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baby bee box® 3

• What is the baby bee box®?
• What does the Baby Bee Box® include?
• Why isn't my coupon code working on the Baby Bee Box®?

the Beekeeper™ wearable blanket 4

• What is the TOG rating on the Beekeeper™?
• What is the right size Beekeeper™?
• How does the zipper replacement program work?
• How do I wash / care for my beekeeper?

Family Jammies 5

• When do family jammies come out?
• What size Family Jammies should I buy?
• Can I return my holiday matching family jammies?
• Can I mix and match my #bbbfamjams?
• Are all the colors the same in Family Jammies?

Organic Cotton 5

• What is GOTS certification?
• Why does organic cotton matter?
• What is GOTS and why is it important?
• Do you use flame retardants?
• Where are your products made?

FAQ 20

• Do you offer samples?
• I have a specific question, how do I contact someone?
• How do I wash Burt’s Bees Baby clothing?
• Can I make changes to my order or can I cancel it?
• Do you charge sales tax?

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Virtual Gift Card 2

• How do I purchase a gift card?
• How do I redeem my BeE-Gift Card?

Becoming a Wholesale Partner 3

• Where do I apply to be a wholesale / b2b partner for the Burt's Bees Baby clothing?
• How do a I check that status of my application?
• I'm an approved Burt's Bees Baby clothing wholesale partner, how do a I log into my account?

I am looking for information on a skin care item 3

• How do I contact Burt's Bees (skin care)?
• How do I determine the expiration date of a particular product?
• I have a question about Baby Formula, who do I contact?